Privacy Policy

Privacy Policy

1. Introduction

Welcome to the ratu33 Privacy Policy. At ratu33, we recognize that your personal information is valuable and sensitive. We are committed to safeguarding your privacy and ensuring that your personal data is collected, processed, stored, and used in a manner that is transparent, secure, and compliant with applicable data protection regulations.

This Privacy Policy (the "Policy") applies to all users of the ratu33 platform, accessible at https://ratu33.cam and all associated services, and explains what personal information we collect, why we collect it, how we use it, who we may share it with, and the rights you have regarding your data. By creating an account or using any ratu33 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

If you do not agree with any part of this Privacy Policy, you must not use the ratu33 platform. This Policy should be read in conjunction with our Terms & Conditions, which govern your use of our services.

2. Personal Data We Collect

ratu33 collects personal data from you at various points during your interaction with our platform. The categories of personal information we collect include:

2.1 Information You Provide Directly

When you register for an account on ratu33, we collect the following information that you provide voluntarily:

• Identity Information: Full legal name (as shown on your government-issued ID), date of birth, gender, nationality.
• Contact Information: Email address, mobile phone number, residential address (including city, province, postal code).
• Account Credentials: Username, password (stored in hashed form), and security questions/answers if applicable.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers), and transaction history.
• Verification Documents: Government-issued identification (KTP – Kartu Tanda Penduduk), proof of address (utility bills, bank statements), and any additional documents requested during KYC (Know Your Customer) verification.
• Communication Data: Messages, emails, live chat transcripts, and WhatsApp communications you send to our customer support team.

2.2 Information Collected Automatically

When you access and use the ratu33 platform, we automatically collect certain technical and usage information:

• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, MAC address where permitted).
• Connection Data: IP address, internet service provider (ISP), geographic location (country, region, city derived from IP), time zone settings.
• Usage Data: Pages visited, features accessed, time spent on pages, click patterns, games played, bet types and amounts, win/loss records, login timestamps, session duration.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, local storage data, and similar tracking technologies to enhance user experience and analyze platform performance. See Section 8 for more details on cookies.

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Confirmation of successful deposits and withdrawals, transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay).
• Identity Verification Services: KYC verification results from third-party identity verification providers used to confirm your identity and comply with anti-money laundering (AML) regulations.
• Fraud Prevention Services: Data from fraud detection and prevention services to identify and prevent suspicious activity, duplicate accounts, or fraudulent transactions.

3. How We Use Your Personal Data

ratu33 processes your personal information for specific, legitimate purposes. We use your data to provide, maintain, and improve our services, ensure security and compliance, and communicate with you. The specific purposes for which we use your personal data include:

3.1 Account Management & Service Provision

• Creating and maintaining your ratu33 account.
• Processing deposits, withdrawals, and internal fund transfers.
• Facilitating wagers on sports betting, casino games, togel draws, and other gambling products.
• Settling bets, crediting winnings, and managing your account balance.
• Providing customer support via live chat, email, WhatsApp, and phone.
• Communicating important account information, transaction confirmations, and service updates.

3.2 Verification & Compliance

• Verifying your identity and age to ensure you meet the 21+ eligibility requirement.
• Conducting KYC (Know Your Customer) checks to comply with international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Preventing fraud, duplicate accounts, collusion, bonus abuse, and other prohibited activities.
• Complying with legal obligations, regulatory requirements, and requests from law enforcement or government authorities.

3.3 Platform Security & Technical Operations

• Monitoring and analyzing platform usage to identify and resolve technical issues, bugs, and performance bottlenecks.
• Detecting and preventing security threats, unauthorized access attempts, hacking, and DDoS attacks.
• Maintaining system integrity and ensuring fair play by monitoring for suspicious betting patterns, bot usage, and advantage play.
• Conducting internal audits and quality assurance testing.

3.4 Marketing & Promotions

• Sending promotional emails, SMS messages, and in-app notifications about bonuses, cashback offers, VIP rewards, and new games (with your consent where required by law).
• Personalizing bonus offers and promotional campaigns based on your betting preferences and activity history.
• Conducting player surveys and gathering feedback to improve our services.

3.5 Analytics & Business Intelligence

• Analyzing user behavior, game preferences, and betting patterns to improve platform design, game selection, and user experience.
• Generating aggregated, anonymized statistics and reports for internal business planning and strategy.
• Conducting research and development to enhance platform features and introduce new products.

4. Data Sharing & Disclosure

ratu33 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your personal data with trusted third-party service providers and partners under the following circumstances:

4.1 Service Providers

We engage third-party companies to perform services on our behalf, including payment processing, KYC verification, fraud detection, customer support software, email delivery, server hosting, and data analytics. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Payment Processors & Financial Institutions

When you make a deposit or request a withdrawal, we share necessary transaction details (account holder name, account number, transaction amount) with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process your payment instructions.

4.3 Legal Obligations & Law Enforcement

We may disclose your personal information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, regulatory requirements, or lawful requests from law enforcement agencies.
• Protect and defend the rights, property, or safety of ratu33, our users, or the public.
• Investigate or prevent fraud, security breaches, or illegal activities.
• Enforce our Terms & Conditions or other policies.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving ratu33, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

4.5 Aggregated & Anonymized Data

We may share aggregated, anonymized, or de-identified data that does not personally identify you with third parties for research, marketing, analytics, or other business purposes. This data cannot be used to identify individual users.

5. Data Security Measures

ratu33 employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

5.1 Encryption

All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) / TLS (Transport Layer Security) encryption — the same encryption standard used by major financial institutions. Sensitive data stored on our servers, including passwords and financial information, is encrypted at rest.

5.2 Access Controls

Access to your personal data is restricted to authorized personnel who require the information to perform their job functions. All employees and contractors with access to personal data are bound by confidentiality agreements and undergo regular security training.

5.3 Secure Infrastructure

ratu33 operates on secure, professionally managed servers located in data centers with physical security controls, including 24/7 surveillance, biometric access controls, and fire suppression systems. Our infrastructure undergoes regular security audits and penetration testing.

5.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials. We strongly recommend enabling two-factor authentication (2FA) for enhanced account security. Never share your password with anyone, and notify us immediately at [email protected] if you suspect unauthorized access to your account.

5.5 Limitations

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you use the ratu33 platform at your own risk. We will notify you promptly in accordance with applicable law if we become aware of a data breach that compromises your personal information.

6. Data Retention

ratu33 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your account's active status and for a reasonable period thereafter to support any post-closure inquiries or obligations.
• Closed Accounts: After account closure (voluntary or involuntary), we retain essential account data for a minimum of 5 years to comply with financial record-keeping requirements, anti-money laundering regulations, and potential legal claims or audits.
• Transaction Records: Financial transaction records (deposits, withdrawals, bets, winnings) are retained for a minimum of 7 years in accordance with financial regulatory requirements.
• Communication Records: Customer support communications (emails, chat logs, phone recordings) are retained for 3 years for quality assurance, dispute resolution, and compliance purposes.
• Marketing Data: If you unsubscribe from marketing communications, we will retain a record of your email address and opt-out preference indefinitely to honor your request.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. ratu33 respects these rights and provides mechanisms for you to exercise them. Your privacy rights may include:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most account information directly through your account settings. For other corrections, contact us at [email protected].

7.3 Right to Erasure (Right to be Forgotten)

You may request that we delete your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent. However, we may be required to retain certain information to comply with legal obligations or for legitimate business purposes (e.g., dispute resolution, fraud prevention).

7.4 Right to Restrict Processing

You may request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to our processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to our processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in promotional emails or by contacting customer support.

7.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request." We may require verification of your identity before processing your request. We will respond to your request within 30 days. There is no fee for exercising these rights unless your request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee.

8. Cookies & Tracking Technologies

ratu33 uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and personalize content. A cookie is a small text file stored on your device by your web browser when you visit a website.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly. These cookies enable core functionality such as security, account authentication, and session management. You cannot opt out of essential cookies without affecting platform functionality.
• Performance Cookies: Collect anonymous information about how you use our platform, such as which pages you visit most often and whether you receive error messages. This data helps us improve platform performance and user experience.
• Functionality Cookies: Remember your preferences (e.g., language settings, username) and provide enhanced, personalized features.
• Analytics Cookies: Used to track user behavior and generate statistical reports on platform usage. We use analytics tools to understand traffic patterns, popular features, and user demographics (in aggregated form).
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising partners.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to reject all cookies, accept only certain cookies, or notify you when a cookie is set. However, please note that disabling cookies may limit your ability to use certain features of the ratu33 platform. For more information on managing cookies, consult your browser's help documentation.

9. Changes to This Privacy Policy

ratu33 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will update the "Effective Date" at the top of this page and may notify you via email or a prominent notice on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the ratu33 platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]
Customer Support: Available 24/7 via live chat (in-app) or WhatsApp

We are committed to addressing your privacy concerns promptly and transparently. For data subject access requests or other privacy-related inquiries, please allow up to 30 days for a full response.